Customer portals are a great tool to enhance your customer satisfaction, grow your business, reduce costs, and increase profits. Sound too good to be true…? Well, it’s not! With today’s user friendly Web-based technology, creating Customer portals has become a necessity for businesses big and small.

Bella Field Service Software provides east-to-use Web-based Customer portal access. Most likely, your Customers provide your only source of revenue. Offering “self-service” or “self-support” 24 hours a day, 7 days a week is invaluable. According to a recent Forrester report self-service results in a 97% savings per customer interaction for your business. Also, the convenience and time savings create a win-win for your business and your customers. Customer portals can be used in many ways.

Some examples for your Field Service business are:

• New Service Request
• View Status of Open Service Requests
• View History of Service Requests
• Customer Support Questions
• Billing/Accounting Questions

Bella’s Customer portal also provides the option to set different access levels for each Customer. From “view only” access to “full access” for viewing available time on your company calendar and scheduling an appointment. Field Service organizations are increasingly looking at web based software solutions. With Bella Solutions Field Service Software businesses can increase worker productivity and reduce costs by remotely dispatching the closest available field technician to the job. Field Technicians and Sales Reps no longer have to visit the office or warehouse or drive inefficient routes. In addition, Bella connects the field technician and field sales rep to the back office systems and customer data. As a result, jobs are completed faster, more jobs are resolved on the first visit, and job status tracking is improved, all of which increase customer satisfaction and increase profits.

To learn more about how Customer portals will increase your Customer satisfaction levels, grow your business, and increase profits visit Bella’s Field Service Software

Bella Solutions, a leading provider of web based Field Service Software launches version 4.2. This release provides customization for Field Service businesses to easily integrate the software into their current business process eliminating the need to change the way they do business. Fields sales and field technicians no longer have to visit the office or drive inefficient service routes. Bella connects the field technician and field sales rep to the back office systems and customer data. As a result, jobs are completed faster, more jobs are resolved on the first visit, and job tracking is improved, all of which increase customer satisfaction, reduce costs, and increase profits.

In addition, a robust Customer Portal feature was added giving Bella clients the ability to greatly improve customer satisfaction by the use of online service requests and updates. Your customers are provided real time access to check Job status and history and provide feedback. Field Service organizations are able to reduce costs by automating this process and increase sales by maximizing technician’s time in the field. View more information at Bella Service Software

Scheduling and dispatching field service and sales resources are challenges for service organizations. Many organizations rely on out-of-date software, paper-based and telephone-based processes to link field service workers with the office. Traditionally, field resources and field sales reps have been required to physically visit an office or call office staff on the phone to receive dispatch instructions, which is costly and takes time that could be better spent servicing customers. At the remote service sites, workers often did not have ready access to the information required to complete the service call on the initial visit. In addition, once a service call was completed, the need for completed forms and other documents delayed the closing of the service order, which in turn delayed billing and reduced customer satisfaction. Bella’s web based technology enable’s field service organizations to automate their schedules and dispatch processes, thereby reducing office costs and increasing technician and field sales reps productivity.

Company officials stated, "We work closely with our Clients who provide invaluable real world requirements. Merging these requirements with our flexible technology allows us to provide the best possible solution for the Field Service Industry.”

About Bella Solutions: Bella provides web-based software for Field Service companies such as Property Management, Cleaning Services, IT Services, Contractors, HVAC, and many more. Essentially, the software solution can be utilized in any industry that manages field sales and technicians or remote resources. Bella provides the ability to streamline operations by providing CRM, Service Job Management, Scheduling, Equipment Maintenance, Employee and Vendor Management, Reporting, Accounting, and Inventory Management all from one software application accessed from any computer, laptop, or PDA connected to the internet.

For additional information visit Bella Field Service Software

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