Mobile Access to Your Customer Data is Critical for Business Success

July 4th, 2009 by admin

Real-time mobile access to your teams schedule is critical in today's competitive environment. Scheduling and providing remote data access for field technicians and sales reps are challenging for all service organizations. Many organizations rely on out-of-date software, paper-based and telephone-based processes to link field technicians and sales reps with the office. Traditionally, field technicians and sales reps have been required to physically visit an office or call the office to receive dispatch instructions, which is costly and takes time that could be better spent servicing customers. At the customer location, field resources often did not have ready access to the information required to complete the sales or service call on the first visit. In addition, once a sales or service call was completed, the need for completed forms and other documents delayed the closing of the service order, which in turn delayed billing and decreased customer satisfaction.

Bella Field Service Software web based technology enables field service organizations to automate their schedules and dispatch processes, thereby reducing office costs and increasing technician and sales productivity. See immediate results to your business. Scheduling with Bella Field Service Software is quick and easy: Easily view schedules for all resources from any computer, laptop, or PDA. Schedule and update schedules with just one click. Perform quick and easy updates by dragging and dropping appointments. Automate email and text messages to alert field resources. View the scheduling calendar by customizable color codes.

About Bella Solutions: Bella provides web based Service Software or SaaS (Software as a Service) for Field Service companies such as Cleaning Services, IT Services, Contractors, HVAC, and many more. Essentially, the software can be utilized in any industry that manages field sales and technicians or remote resources. Bella provides the ability to streamline business operations by providing CRM, Service Request Management, Scheduling Tools, Equipment Tracking, Employee and Vendor Management, Reporting, Accounting, and Inventory Management all from one application accessed from any computer, laptop, or PDA connected to the internet.

For additional information visit Bella Field Service Software

Bella Solutions Announces Release of Version 4.2 Web Based Contractor Software

June 5th, 2009 by admin

Bella Field Service Software

Bella Solutions, a leading provider of Web-based Contractor Software launches version 4.2. This release provides customization for Contractor businesses to easily integrate Bella software into their current business process eliminating the need to change the way they do business. Field technicians and field sales no longer have to physically visit the office or warehouse or drive inefficient service routes. Bella connects the field technician and field sales to the back office systems and customer data. As a result, jobs are completed faster, more jobs are resolved on the first visit, and job status tracking is improved, all of which improve customer satisfaction and increase profits.

In addition, a robust Customer Portal feature was added giving Bella clients the ability to greatly improve customer satisfaction by the use of online service requests and updates. Client’s customers are provided real time access to check Job status and history and provide feedback. Field Service organizations are able to reduce costs by automating this process and increase sales by maximizing technician’s and sales time in the field. View more information at Bella Contractor Software.

Scheduling and dispatching field service and sales resources are challenges for all service organizations. Many organizations rely on out-of-date software, paper-based and telephone-based processes to link field service workers with the office. Traditionally, field resources have been required to physically visit an office or call office staff on the phone to receive dispatch instructions, which is costly and takes time that could be better spent servicing customers. At the remote service sites, workers often did not have real-time access to the information required to complete the service call on the initial visit. In addition, once a service call was completed, the need for completed forms and other documents delayed the closing of the service order, which in turn delayed payment and reduced customer satisfaction. Bella’s web based technology enable’s field service organizations to automate their schedules and dispatch processes, thereby reducing office costs and increasing technician and sales productivity.

Company officials said, "We work closely with our Client base which provides invaluable real world requirements. Merging these requirements with our flexible technology allows us to provide the best possible solution for the Field Service Industry.”

About Bella Solutions: Bella develops and markets a web based software application or SaaS (Software as a Service) for Field Service companies such as Cleaning Services, IT Services, Contractors, HVAC, and many more. Essentially, the software solution can be utilized in any industry that manages field sales and field technicians or remote resources. Bella provides the ability to streamline business operations by providing CRM, Service Job Management, Scheduling Tools, Equipment Tracking, Employee and Vendor Management, Reporting, Accounting, and Inventory Management all from one application accessed from any computer connected to the internet.

For additional information visit Bella Contractor Software